Refund & Returns Policy

Last Updated: January 9, 2025

Overview
At Gigi’s Dresses, we want you to love your purchase. If you are not completely satisfied, we offer returns and exchanges under the conditions outlined below. By purchasing from GigisDresses.com, you agree to this Refunds and Returns Policy.

Eligibility for Returns & Exchanges
We accept returns or exchanges on eligible items within 30 days of delivery. To qualify for a return or exchange, items must meet the following conditions:

  • Items must be unused, unworn, unwashed, and in their original condition.
  • All tags, labels, and original packaging must be intact.
  • Items must be free of stains, odors, pet hair, or any damage.
  • Final sale, clearance, and personalized items cannot be returned or exchanged.
  • We do not accept returns on gift cards.

How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:

  1. Email us at [email protected] with your order number, item(s) you wish to return, and reason for return.
  2. We will review your request and, if eligible, send you a Return Authorization Number (RAN) along with return instructions.
  3. Package the item securely and include the RAN inside the package.
  4. Ship the item to: Gigi’s Dresses
    11500 NW 40th ST, Coral Springs, FL
  5. Once received and inspected, we will process your return or exchange within 5-7 business days.

Refunds Process

  • Approved refunds will be issued to the original payment method.
  • Shipping fees are non-refundable.
  • It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • If your return does not meet our eligibility criteria, we will notify you and return the item at your expense.

Exchanges

  • If you wish to exchange an item for a different size or color, please indicate this when initiating the return process.
  • Exchanges are subject to availability. If the requested item is unavailable, we will process a store credit or refund per your preference.
  • The customer is responsible for shipping costs related to exchanges.

Return Shipping Costs

  • Customers are responsible for the return shipping fees unless the return is due to a defective or incorrect item received.
  • We recommend using a trackable shipping service as we are not responsible for lost or damaged return shipments.

Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at [email protected] with your order number, photos of the item, and a brief description of the issue. We will cover return shipping costs and offer a replacement or full refund.

Late or Missing Refunds
If you haven’t received a refund within 10 business days:

  1. Check with your bank or credit card provider.
  2. Contact us at [email protected] for assistance.

Contact Information
For any return or refund inquiries, please contact us at:

Thank you for shopping with Gigi’s Dresses!

This policy ensures fairness for both customers and our business while maintaining transparency and trust.